Help & frequently asked questions

No. Search, waiting lists, appointment requests and appointment alerts are free for patients. You pay for the treatment directly to the clinic at its prices.

Search for an examination and a city, open the clinic and fill in the “Request appointment” form. Clinics without online requests can be reached by the phone number in their profile.

No. The request is non-binding. An appointment exists only once the clinic confirms it. We tell you about the clinic’s reply by e-mail, which also contains the link to your request’s status.

Directly with the clinic, by phone or e-mail. The contact details are in the clinic profile and in the confirmation e-mail. Please cancel in good time so another patient can take the slot.

Waiting times in the public system are based on publicly available HZZO data and may differ from the actual situation. Clinics maintain their private appointments themselves.

With a referral (uputnica) from your family doctor, the examination in the public system is free for HZZO-insured patients, but often with a wait. At a private clinic you pay yourself and usually get an appointment sooner.

You receive an e-mail as soon as an earlier appointment for your examination becomes available in your city. You can unsubscribe at any time with one click on the link in every e-mail.

Only patients whose appointment was confirmed through Prvi termin. After the visit you receive an invitation by e-mail. We check every review before publishing it.

Many clinics treat foreign patients. The clinic profile shows which languages are spoken. Under “Treatment in Croatia” you find clinics and services for patients from abroad.

No. Prvi termin is an information and intermediary platform, not a healthcare provider. Medical questions are answered by the clinic. In an emergency call 112.

Many private providers are already in the directory. Find your practice and click “Claim profile”. If you are not listed yet, register as a clinic. The basic profile is free.

After registration our team checks your details, for example via the clinic’s official e-mail address or phone number. After that you can edit the profile.

Claim the profile and correct the details yourself. If you do not want to be listed or something needs urgent correction, write to us using the form. We will take care of it right away.

The basic profile is free: details, up to 10 services with prices, up to 3 doctors; patients call you. Premium adds online appointment requests, display of available appointments and highlighted placement. Premium Plus also brings patients from abroad and priority support.

Each request arrives by e-mail with a link to reply. Confirm the appointment with date and time, report that no slot is free at the moment, or decline, optionally with a message. The patient receives your reply automatically. You also see all requests in your clinic area.

By card via Stripe. The package is active immediately and renews automatically every month. Prefer bank transfer for a fixed period? Write to [email protected].

In your clinic area under “Payments and invoices”, click “Manage subscription” and cancel there. The package stays active until the end of the paid month, then the free basic profile applies again.

Yes, also under “Manage subscription”. The new package applies immediately, the new price from the next monthly billing.

You receive an invoice by e-mail every month. You can also download all invoices as PDF in your clinic area under “Payments and invoices”.

For clinics with a valid OIB we invoice under the reverse charge procedure: the clinic accounts for the VAT. To enable this, enter your OIB in the clinic profile.

Stripe retries the payment. Update your card under “Manage subscription”. If the payment is not made, the package ends when the paid period expires.

Your clinic appears at the top of the search results for 14 days. It is paid once and does not renew automatically.

Only the clinic you send the request to, and us for the technical operation of the platform. We do not sell your data or use it for advertising. After 12 months we anonymise requests.

Not for an appointment request. With an account, including sign-in with Google or Facebook, you see all your requests in one place.

After signing in, go to “Profile” and click “Delete Account” at the bottom. The account is deleted immediately. We only keep invoices for as long as the law requires.

Via “Cookie settings” at the bottom of every page. You can change or withdraw your choice at any time.

Write to [email protected] or use the form below with the topic “Data protection”. We answer within one month.